Alle Undos medarbejdere deltager i intern træning torsdag d. 21/9, og fredag d. 22/9, og holder derfor telefonerne og chatten lukket.
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Right, the future.
We believe in freedom. Freedom coupled with responsibility. Or simply a fresh perspective on what lies ahead.
We’re not here to follow the tired “this is how it’s always been done” mentality. No way, that’s not how we roll. We’re here to shake things up.
Early bird or night owl? We trust in your unique way of getting things done. Our hybrid workplace is all about flexibility. So if your four-legged companion is restless at home, bring them to the office.
With a crew of roughly 80 ambitious individuals, all working under one roof in our Copenhagen headquarters, we collaborate shoulder to shoulder, driven by our shared goals. Our weekly meetings inject energy into our workspace and play a vital role in shaping our work culture.
At Undo, innovation is our bread and butter. Our products are digital native, crafted in-house. We march to our own beat, always keeping our customers at the heart of everything we do. We follow an empowered teams strategy, where responsibilities are shared among us. Our squad system empowers squad leads to make their own moves. That’s freedom with responsibility. Or maybe it’s just freedom.
We don’t count days or hours. Instead we measure your happiness and your feedback in our employee survey. That’s what truly matters to us. Here, family comes first. It’s a principle we wholeheartedly embrace. When we’re not at work, we prioritize personal time. After all, children are the future. Spend time with them.
We adore originality, quirks, and a touch of dark humor. And yes, we definitely enjoy a post-work beer on Fridays. Raise a toast together? It’s time to find your role in Undo.
Right, the future.
We believe in freedom. Freedom coupled with responsibility. Or simply a fresh perspective on what lies ahead.
We’re not here to follow the tired “this is how it’s always been done” mentality. No way, that’s not how we roll. We’re here to shake things up.
Early bird or night owl? We trust in your unique way of getting things done. Our hybrid workplace is all about flexibility. So if your four-legged companion is restless at home, bring them to the office.
With a crew of roughly 80 ambitious individuals, all working under one roof in our Copenhagen headquarters, we collaborate shoulder to shoulder, driven by our shared goals. Our weekly meetings inject energy into our workspace and play a vital role in shaping our work culture.
At Undo, innovation is our bread and butter. Our products are digital native, crafted in-house. We march to our own beat, always keeping our customers at the heart of everything we do.We follow an empowered teams strategy, where responsibilities are shared among us. Our squad system empowers squad leads to make their own moves. That’s freedom with responsibility. Or maybe it’s just freedom.
We don’t count days or hours. Instead we measure your happiness and your feedback in our employee survey. That’s what truly matters to us.Here, family comes first. It’s a principle we wholeheartedly embrace. When we’re not at work, we prioritize personal time. After all, children are the future. Spend time with them.
We adore originality, quirks, and a touch of dark humor. And yes, we definitely enjoy a post-work beer on Fridays. Raise a toast together? It’s time to find your role in Undo.
In Customer Success we understand that insurance needs to be comprehensible and to communicate it requires an empathetic, supportive approach. We want to ensure that every customer feels supported, heard, and satisfied with our products and services. We strive to build long-lasting relationships with our customers by providing them with personalized and effective solutions to their problems. Our goal is to make each customer feel like a success.
We have a constant focus on optimizing our process and workflows to meet the needs of our customers. This allows us to be adaptable and provide a personalized experience to each inquiry. Beyond our work, we value connecting on a personal level. We believe work-life-balance is the key to our success. By embracing diversity and valuing community, creativity, and transparency, we aim to cultivate an environment where all team members can thrive. In Customer Success we speak English with our colleagues and Danish with our customers.
In the FBI (Foundational Bureau of Insurance), our purpose is to build and maintain Undo’s foundational insurance infrastructure; our domains are pricing, agreements, integrations with other companies and agencies.
Our code must be flexible enough to support the different use-cases of our various insurance products without sacrificing correctness, exactitude, or clarity of purpose. To that end we leverage functional programming, at times using relatively advanced techniques to secure the guarantees we seek.
“Parse, don’t validate” and “make invalid states unrepresentable” are mottos we live by.
We believe that we produce our best work as a result of collaboration, experimentation and discussion. We value learning and sharing. That said, we also have a strong focus on delivering, and we’ll always pull together to help each other meet a deadline.
In Cartel, we are on a mission to put effortless and progressive car insurance in the hands of the user. Getting car insurance should be an extremely convenient, fair and enjoyable experience. We want to challenge and reinvent the traditional insurance industry by creating truly progressive car insurance products.
We are a dynamic and self-organized team delivering the consumer-facing mobile app and web product. We pride ourselves with being both highly agile, innovative and data driven. Our skills are very cross functional and range from user research, analytics, design and frontend & backend development. We are obsessed about the customers - we listen, study, challenge and adjust constantly to customer inputs. Everything starts with the customer experience and ends with delivering a truly progressive car insurance.
We’re on a mission. And it’s to raise the expectations of insurance for a new generation, demanding more of their products and services. We want to empathize with them and as co-creators put progressive insurance solutions directly into their hands, without gatekeeping — Enjoyable, Effortless, Transparent and Fair — as it should be.
The Heart Cores are a tight-knit product team, and a motley crew of managers, researchers, designers and developers, that is in the business of making complex things possible, in the form of consumer-facing products. We strive to be user centric in our approach as well as hypothesis-/ and data driven. We turn user needs into solutions while balancing product and commercial objectives, all the way from strategy to iteration.
In Customer & Claims Experience (CCX), we build Undo’s digital backoffice product. The Backoffice product is used internally to handle all our insurance customers by our Customer Success agents and Claim Handlers. It’s empowering our colleagues to provide superior customer experience while enabling smart ways of working. The heart of our product is our internal webapp named Undoom, which has multiple integrations to related internal tools - all with the purpose of providing our users with the right task, the right context, at the right time of the insurance customers’ life-cycle.
We are a cross-functional and empowered product team, focusing on achieving impactful outcomes by solving problems for our users and business. We conduct product discovery to figure out how we can actually solve the users’ problems and design the right solution. We collaborate to come up with robust solutions that work for our users and our business functions. We base our process on doing both technical and user-facing prototypes as a way of running experiments with the intent to learn, prove value and lower risk. Since we’re building an internal product, we’re fortunate to have our users located only 10 meters across the hallway in the Undo office - enabling close user involvement throughout our product development process.
In platform, our teams are on a mission to build a solid foundation for Undo. Our platforms provide general, reusable infrastructure, services and application components, so customer-facing teams can focus on making an impact. Our teams cover a wide range of solutions, from network and server infrastructure over test and release pipelines to 3rd party integrations and generalized core domain functionality such as financial systems.
We treat the platforms as products themselves. The customers of the platforms are the rest of Undo. Using and building on the platform is a choice and we work to make our platform the first choice for our squads. To succeed, we work as a product team, where we do customer discovery, make data-driven decisions and make sure to validate our impact.
We build on strong engineering practices such as:
- functional programming in strongly typed language
- highly cohesive, loosely coupled systems
- heavily automated processes
Our mantra is:
Make it work, make it fast, make it pretty
In Marketing, we know that in order to achieve true greatness, we can’t simply follow in the footsteps of those who came before us.
We’re not here to mimic the successes of others or stick to the tried and true methods of the past.
We’re here to forge our own path, to push boundaries, and to create something truly original.
In Marketing, empathy is not just a nice-to-have quality.
It’s an essential ingredient for creating remarkable communication that truly resonates with our users. In action it means rolling up your sleeves and working together with your team to solve a problem. It means listening to feedback, collaborating with others, and embracing different ideas and perspectives. It means being willing to step into the shoes of our users, to see the world through their eyes, and to create campaigns and messages that truly resonate with them.
Undo is a data-driven company where data and analytics is at the center of everything we do. In Analytics we provide valuable insights for the organization to grow at a high pace and we are here to make it easy for the other teams to base all their decisions on data. Together we take Undo to the next level.
In Analytics, we provide best practices within the analytics domain and make sure that we have a trustworthy, robust and modern architecture. We believe our colleagues are the most knowledgeable within their domain and therefore aim for a high degree of self-service analytics. We empower the other teams to base their decisions on data, while we connect the dots and perspectives from different parts of our organization. We collaborate and use more advanced analytics to extract valuable insights using numbers, data, metrics and statistics.
In Analytics, we value:
… team spirit and collaboration
… curiosity, drive and personal growth
… making decisions as a team
… high quality in all we do
In Claims, we believe being an insurance claim handler is more than just crunching numbers and following procedures. Our team is divided into two squads: “Core Claims” and “Car Claims” and both strive to create a warm and supportive environment that encourages teamwork, collaboration and gives our customers an empathic claim experience when needed.
We have our own internal claim handling system. We work closely with the developers and are always looking for ways to improve our processes and make things easier for our customers. We are two squads working closely together. In fact, we actively encourage socializing and collaboration across squads. We recognize and celebrate individual and team successes – whether it’s a meeting, challenging deadline or exceeding customer expectations. In Claims we speak English with our colleagues and Danish with our customers.
Creating a workplace that mirrors the world we live in and creating the foundation for people to be innovative, add value and have impact. We believe that these are major drivers in being motivated and taking ownership. The hybrid workplace culture needs continuous attention, and by caring for our many little rituals, we carry forward the meaningful ones and the essence of who we are. We strive to upkeep a place where ownership, professional development and meaningfulness come together and give us all purpose.
The People team is a facilitator for change, best practices and development within recruiting, culture, workplace and development. With a continuous focus on sparring and coaching managers, organizational scaling, simplifying and minimizing admin processes and physical workplace, we aim to be a place where people actually wanna be.
Our job ads are written in a gender-neutral language that speaks to all candidates equally. We strive to create an inclusive hiring process where everyone feels welcome and confident in their chances of landing the job.
We believe in looking beyond appearances and assessing a candidate's abilities based on their portfolio, where possible. By evaluating the work, we can gain a better understanding of their skills and potential.
Our hiring process involves practical use cases that allow us to assess candidates' problem-solving skills and how they would handle specific job-related situations.
Creating a workplace that mirrors the world we live in and creating the foundation for people to be innovative, add value and have impact. We believe that these are major drivers in being motivated and taking ownership. The hybrid workplace needs continuous attention and by caring for our many little rituals. Carrying the meaningful ones forward and leaving the excess behind. We strive to upkeep a place where ownership, professional development and meaningfulness come together and give us all purpose.
The People team is a facilitator for change, best practices and development within recruiting, culture, workplace and development. With a continuous focus on sparring and coaching managers, organizational scaling, simplifying and minimizing admin processes and physical workplace, we aim to be a place where people actually wanna be.
